Terms &
Conditions

Introduction

These Terms and Conditions govern your use of the flight booking services provided by AQUACORE SOLUTIONS LTD, a company registered in England and Wales, with its registered office at 34 Lewis Road, Southall, England, UB1 1BT.

By making a booking through our website or by telephone on 020 4615 3204, you agree to be bound by these Terms and Conditions in full. Please read them carefully before proceeding with any booking.

These Terms were last updated on 1 March 2025. We reserve the right to update these Terms at any time. Continued use of our services after any changes constitutes acceptance of the new Terms.

Acceptance of Terms

By using our services, you confirm that:

• You are at least 18 years of age.
• You have the legal authority to enter into a binding contract.
• All information you provide during the booking process is accurate and complete.
• You are making the booking on behalf of yourself or, with their full knowledge and consent, on behalf of other passengers named in the booking.
• You have read, understood, and agree to these Terms and Conditions.

Making a Booking

All bookings made through AQUACORE SOLUTIONS LTD are subject to availability and confirmation. A booking is only confirmed once you have received a written confirmation email with a booking reference number.

Booking Process

• Search for your desired flight using our online booking tool or call us on 020 4615 3204.
• Select your preferred flight and complete the passenger details accurately, ensuring names match your passport exactly.
• Review the fare rules, baggage allowance, and total price before proceeding to payment.
• Complete payment. Your booking is confirmed once payment is successfully processed and a confirmation email is issued.
• Check your confirmation email carefully. Any errors must be reported to us within 24 hours of receipt.

Name Corrections

Passenger names must match the travel document exactly. Minor name corrections may be possible but are subject to airline policy and may incur an additional fee. Name changes (i.e. transferring a ticket to a different person) are generally not permitted.

Payment Terms

All prices displayed are in Pounds Sterling (£) and are inclusive of taxes and charges unless stated otherwise.

• Full payment is required at the time of booking unless a specific instalment arrangement has been agreed in writing.
• We accept major credit cards, debit cards, and bank transfers. A card processing fee may apply.
• Prices are subject to change until payment is completed and a booking reference is issued.
• In the event of a pricing error, we reserve the right to cancel the booking and offer a full refund.
• All transactions are processed securely. We do not store your card details.

Our Service Fee

AQUACORE SOLUTIONS LTD charges a service fee per booking. This fee is clearly displayed before you confirm your booking and is non-refundable unless we made an error on your booking.

Cancellations & Changes

All cancellations and changes are subject to the fare rules of the airline. Our Refund Policy provides full details of eligibility and timeframes.

Cancellations by You

• All cancellation requests must be made by contacting us on 020 4615 3204.
• A cancellation handling fee of £35 per passenger will apply.
• Refunds are subject to the airline's fare rules. Non-refundable tickets will not be refunded.

Changes to Your Booking

• Date and route changes are subject to airline availability and applicable change fees.
• Any fare difference between the original and new ticket must be paid at the time of the change.
• Our amendment handling fee is £25 per passenger per change.

Cancellations by the Airline

If your flight is cancelled by the airline, we will contact you to arrange an alternative flight or a full refund in accordance with your rights under applicable consumer protection legislation.

Our Responsibilities

AQUACORE SOLUTIONS LTD acts as a booking agent between you and the airline or service provider. Our responsibilities include:

• Accurately processing your booking and providing you with a valid booking confirmation.
• Passing your payment to the airline or service provider promptly.
• Notifying you of any significant changes to your booking communicated to us by the airline.
• Providing fair and transparent information about pricing and fare rules before you confirm your purchase.
• Handling complaints and refund requests promptly and in accordance with our policies.

Your Responsibilities

As a customer, you are responsible for:

• Ensuring all passenger details are correct at the time of booking.
• Holding a valid passport and any required visas for your destination and transit countries.
• Arriving at the airport with sufficient time before departure in accordance with the airline's requirements.
• Checking in online or at the airport within the required check-in window.
• Complying with all airline terms of carriage, baggage rules, and airport security requirements.
• Ensuring your travel insurance is adequate for your trip.
• Monitoring any schedule changes or notifications sent to the email address on your booking.

Limitation of Liability

AQUACORE SOLUTIONS LTD acts solely as a booking agent. We are not the airline or carrier and are therefore not liable for:

• Flight delays, cancellations, or diversions caused by the airline or circumstances beyond our control.
• Loss, damage, or delay of baggage by the airline.
• Denied boarding due to overbooking or failure to meet airline requirements.
• Visa refusals or immigration issues at any point in your journey.
• Any indirect, consequential, or special losses arising from your booking or travel.

Our total liability to you in connection with any booking shall not exceed the total amount paid by you for that specific booking.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

Complaints Procedure

If you are dissatisfied with any aspect of our service, please follow the steps below:

• Step 1 — Contact Us Directly: Call us on 020 4615 3204 or write to us at 34 Lewis Road, Southall, England, UB1 1BT. We aim to resolve all complaints within 5 working days.
• Step 2 — Escalation: If your complaint is not resolved to your satisfaction, request escalation to a senior member of our team.
• Step 3 — Alternative Dispute Resolution: If we are unable to resolve your complaint, you may be entitled to refer the matter to an approved Alternative Dispute Resolution (ADR) scheme.

Contact Us

For any queries regarding these Terms and Conditions, please contact us: