Privacy
Policy

We care about your privacy

At AQUACORE SOLUTIONS LTD, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights in relation to it. It applies to all flight booking services provided by us, whether you book online or by calling us on 020 4615 3204. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy was last reviewed on 1 March 2025.

Our Privacy Policy in brief

We only collect personal information that is necessary to provide our services to you. We do not sell your data to third parties, and we will never share it without a lawful reason. Below is a summary of the key points of this policy.

What personal information we collect

• Full name, date of birth, gender, and nationality as required for flight bookings.
• Passport or travel document number, issue date, and expiry date.
• Contact details including email address, phone number, and billing address.
• Payment information, processed securely — we do not store full card details.

How we use your personal information

We use your personal information for the following purposes:

• To process and confirm your flight booking with the relevant airline or service provider.
• To communicate with you about your booking, including changes, cancellations, and refunds.
• To comply with legal and regulatory obligations, including those imposed by airlines and border agencies.
• To respond to your enquiries and provide customer support by phone or email.

Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files placed on your device. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of our website. See the full Cookies section below for more detail.

About AQUACORE SOLUTIONS LTD

AQUACORE SOLUTIONS LTD is a UK-based travel services company specialising in domestic and international flight bookings. We act as a booking agent between our customers and airlines and other travel service providers. Our registered office is at 34 Lewis Road, Southall, England, UB1 1BT.

• As the data controller, AQUACORE SOLUTIONS LTD is responsible for deciding how and why your personal data is processed. We are registered with the Information Commissioner's Office (ICO) in the United Kingdom. You can verify our registration on the ICO public register at ico.org.uk. If you have any concerns about how we handle your data, you have the right to lodge a complaint with the ICO at any time.
• We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations. Booking records are typically kept for 6 years in line with UK financial and tax regulations, after which they are securely deleted.

Providing your personal information

Providing your personal information is necessary in order to complete a flight booking. Without certain details — such as your full name, date of birth, and passport information — we are unable to process your reservation with the airline. Where you provide personal information on behalf of other passengers (for example, when booking for family members), you confirm that you have obtained their consent and that they are aware their data will be processed in accordance with this Privacy Policy. You are responsible for ensuring all information submitted is accurate and up to date.

Third party websites

Our website may contain links to third-party websites, including airline websites, payment processors, and travel insurance providers. Once you leave our website, we are not responsible for the privacy practices of those external sites, and this Privacy Policy does not apply to them. We strongly encourage you to read the privacy notice of any website you visit. We share your personal data with airlines and other travel providers only to the extent necessary to complete your booking and in full compliance with applicable UK data protection law.

Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or the services we offer. When we make significant changes, we will update the review date at the top of this page. We encourage you to check this page periodically to stay informed about how we protect your information. Your continued use of our services following any update constitutes your acceptance of the revised policy. If you have questions about any changes, please contact us on 020 4615 3204.

Legal Basis for using your personal information

Under the UK GDPR, we are required to have a lawful basis for processing your personal data. Depending on the purpose, we rely on one or more of the following legal bases:

• Contract: Processing is necessary to perform the booking contract you enter into with us when purchasing a flight.
• Legal obligation: We may be required to share passenger data with airlines, border agencies, or government authorities as required by law.
• Legitimate interests: We may use your data to improve our services, prevent fraud, and manage our business, provided this does not override your rights and freedoms.
• Consent: Where we send marketing communications, we will only do so with your explicit consent. You may withdraw consent at any time by contacting us.

Cookies

Our website uses the following types of cookies: Essential cookies are required for the website to function and cannot be disabled. Analytics cookies help us understand how visitors use our site so we can improve performance (e.g. Google Analytics). Functional cookies remember your preferences such as language and currency. Marketing cookies are used to show relevant adverts and are only placed with your consent. You can manage or disable non-essential cookies at any time through your browser settings or our cookie preference centre. Please note that disabling certain cookies may impact the features available on our website.

How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights (including access, correction, deletion, or objection to processing), or wish to make a complaint, please contact us using the details below. You also have the right to complain directly to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.