Overview

Our Refund Commitment
Refund Policy in Brief

Eligibility

Who Qualifies for a Refund
Refundable vs Non-Refundable
Cancellation Timeframes
Airline-Specific Rules

Process

How to Request a Refund
Processing Times
Service Fees

Contact Us

AQUACORE SOLUTIONS LTD
34 Lewis Road, Southall
England, UB1 1BT
020 4615 3204
Our Refund Commitment

At AQUACORE SOLUTIONS LTD, we are committed to providing a transparent and fair refund process for all flight bookings made through our platform. We understand that travel plans can change unexpectedly and we aim to make the refund process as straightforward as possible.

This Refund Policy applies to all bookings made through AQUACORE SOLUTIONS LTD, located at 34 Lewis Road, Southall, England, UB1 1BT. For any refund enquiries, please contact us on 020 4615 3204.

Refund Policy in Brief

Refunds are subject to the fare rules and conditions of the airline or service provider. Our service fee may be non-refundable in certain circumstances. The following key points summarise our approach:

Key Points
  • Refund eligibility depends on the fare type purchased (refundable or non-refundable).
  • Refund requests must be submitted within the timeframe specified by the airline or provider.
  • A service handling fee of £35 per passenger applies to all refund requests processed by AQUACORE SOLUTIONS LTD.
  • Refunds are processed back to the original payment method used at the time of booking.
  • We cannot guarantee refunds for non-refundable tickets unless the airline or provider agrees to waive their conditions.
What We Cannot Refund
  • Our booking service fee (unless we made an error).
  • No-show bookings where the passenger did not travel and did not cancel in advance.
  • Tickets purchased under promotional or non-refundable fare types.
  • Travel insurance premiums, visa fees, or any third-party charges.
Who Qualifies for a Refund

You may be eligible for a full or partial refund in the following circumstances:

  • Your flight was cancelled by the airline and no suitable alternative was offered.
  • There was a significant schedule change (typically more than 3 hours) and you chose not to travel.
  • You purchased a fully refundable fare and cancelled within the permitted window.
  • A bereavement or serious medical emergency prevented travel (supporting documentation required).
  • A duplicate booking was made in error and reported within 24 hours of purchase.
Refundable vs Non-Refundable Tickets

When booking, your ticket will be clearly marked as either Refundable or Non-Refundable. Please check your booking confirmation carefully before completing your purchase.

✓ Refundable Tickets
  • Full refund available if cancelled more than 72 hours before departure.
  • Partial refund (minus £35 admin fee) if cancelled within 24–72 hours of departure.
  • No refund for cancellations within 24 hours of departure.
✗ Non-Refundable Tickets
  • No monetary refund is available once the booking is confirmed.
  • Date changes may be permitted subject to airline fees and fare difference.
  • Tax refunds may still apply — contact us on 020 4615 3204 to enquire.
Cancellation Timeframes

The amount refunded depends on how far in advance you cancel before your scheduled departure:

Notice Period Refund Amount Admin Fee
More than 7 days Full refund £35 per passenger
3–7 days 75% refund £35 per passenger
24–72 hours 50% refund £35 per passenger
Less than 24 hours No refund N/A
How to Request a Refund

To request a refund, please follow these steps:

  • Step 1: Call us on 020 4615 3204 or visit our office at 34 Lewis Road, Southall, England, UB1 1BT.
  • Step 2: Provide your booking reference number, passenger name(s), and the reason for cancellation.
  • Step 3: Our team will verify your booking and check eligibility against the airline's fare rules.
  • Step 4: If eligible, we will submit the refund request to the airline on your behalf.
  • Step 5: Once the airline approves the refund, we will process it back to your original payment method.
Processing Times

Refund processing times vary depending on the airline and your payment method. As a guide:

  • Credit/debit card refunds: 5–10 working days after airline approval.
  • Bank transfer refunds: 3–7 working days after airline approval.
  • Airline approval itself can take 4–12 weeks depending on the carrier.
  • We will keep you updated throughout the process via the contact details on your booking.
Contact Us About a Refund

Our customer service team is here to help. Please get in touch using any of the details below:

Company

AQUACORE SOLUTIONS LTD

Address

34 Lewis Road, Southall,
England, UB1 1BT

Phone
020 4615 3204
Office Hours

Mon–Fri: 9am–6pm
Sat: 10am–4pm